By placing an order it is implied that you accept the terms and conditions below.
HOW TO BUY
Once we receive your order, we'll send to your email the proforma invoice and the additional information about payment and delivery.
To send you the proforma invoice and move forward with your order, you must send us the following details:
BILLING AND DELIVERY ADDRESS (IN CASE THEY’RE DIFFERENT)
The current list of prices replaces any other published before. Prices always refer to a single unit and VAT is not included in the price. Legal tax and fees must be subsequently added to the price. In upholstery items, if the client wants to use their own fabric there is a specific price for the piece in COM. We reserve the right to discontinue products or change specifications and prices on products without prior notice. The listed prices include packaging. However if the costumer requires specific packaging, they will be charged accordingly. The prices do not include transportation values and fees. Please contact CRAFT for additional information.
ACCOUNTS & ORDER TERMS
All orders are confirmed with a 40% deposit, after CRAFT issue the proforma. Client has to provide valid company details such as: billing address and VAT number. The remaining is balanced prior to shipping from our warehouse in Portugal. We reserve the right to treat every order in a case by case basis, depending on our agreement with the costumer. Customized proforma or large value orders will require 50% deposit. Payment must be made by account transfer (in Euro €) and a confirmation of the transfer must be send us by email. After the first deposit made, any change to the proforma will be impossible to perform. Please check and approve all data on the proforma before making any deposit. CRAFT is not responsible for the impossibility of any changes to this document. All pieces are property of CRAFT until full payment of the order. We reserve the right to defer dispatch date until the balance of the order is received. CRAFT reserves the right to apply a warehouse fee, for orders outstanding for more than 15 days.
COSTUMERS OWN MATERIAL (COM)
All fabrics must be identified with a proper document. CRAFT is not responsible for delays in production or any fabric misuse if the fabric is sent without identification by the client. FABRIC: The required measure is based on plain fabric with a standard width of 1.40mts | 55’’. Stripes, plaids, large patterns or narrow widths may require additional fabric. LEATHER: Square footage is based on full hides yielding approximately 55 square feet. Additional leather may be required due to irregularities such as shapes or markings. Half hides or calfskin require additional square footage and seaming. Leather is a natural product and imperfections such as scares, wrinkles and bite marks are part of the beauty of leather and should be expected.
Production time is between 8 and 10 weeks for CRAFT collections. Delivery time is not included.
For custom pieces or orders of large quantities we reserve the right to agree with the costumer the lead time for production. Lead Time for orders with COM products only start once the fabric arrives at our office and is properly identified. If any delay or likelihood of delay in the supply of products occurs, for any unexpected reason, we will advise you soon as practicable.
FREIGHT POLICY & DAMAGE CLAIMS
Pieces are collected by the carrier of the costumer’s choice unless otherwise stated on the order. CRAFT can assure the transportation if agreed with costumer. In this case, fees will be charged separately from the product(s) value (white glove service is not provided in the quotation). CRAFT reserves the right to charge an extra 20% on the transportation’s price if the client postpones the expedition within 3 days or less prior to the agreed departure date. Ownership of the product transfers to the costumer (owner) at the time the goods are picked up by the carrier in Portugal. All products are carefully packed and inspected prior to shipment. We are not responsible for loss or damage in transit. CRAFT will also not be liable for any damages resulting from handling, loading or unloading by persons acting on behalf of the receiver. The refusal of damaged merchandise in no way relieves the purchaser of responsibility for payment of goods. Should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim. Any damage should be communicated to CRAFT within the first 48 hours after receiving the order. If claims are not made within 48 hours, the insurance claim will be null and void.
Money will not be refunded in any case. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery.
No returns will be accepted without written consent from CRAFT. Unauthorized returns will be refused at the costumer’s expense.
Merchandise is manufactured upon the confirmation of the deposit. Cancellations will not be accepted after 5 working days from the order issued date. A 30% restocking fee will be applied to any cancellations received after the order issue date. Changes in orders or cancellations require prior written approval from CRAFT. Such orders may be subject to change, cancellation or stocking fees up to 50% of the net selling price.
CRAFT has the ability of customize existing products or new products to meet costumer’s specifications. These orders will require special pricing based on quantity and features.
Dealer Internet websites may neither advertise, nor in any way, display the CRAFT name, logo, product images or any other proprietary company emblems or information without prior written consent from the company. Dealer websites may not display pricing on pieces, promotional offers, discounts or value statements (e.g. lowest price in town). Please contact CRAFT for further company guidelines on Internet usage.
We reserve the right not to sell to, or continue to sell to, any dealer whose distribution or sales tactics result in a negative effect on our ability to compete and sell into a country/region.
All CRAFT drawings, descriptive matter, weights, dimensions and illustrations contained in website, catalogues or advertisements are close approximations only and intended to give a general description of the goods. All furniture is handmade, and therefore are subject to slight variations. Many wood and metal finishes are applied by hand and may vary in color, tone and character. While every effort is made to match a finish, no guarantee can be made of an exact match. Variations in color and veining are inherent in stone and wood and considered to be part of the natural beauty.
CRAFT is free of committing any design improvement without notification. We work every day to enhance the quality of our products aesthetically, usability and reliability.
All rights reserved. No part of CRAFT design pieces may be reproduced, distributed, or transmitted in any form or by any means, including prototyping, 3D drawings, or other electronic or mechanical methods, without the prior written permission of the brand, except noncommercial uses permitted by copyright law. For permission requests, contact CRAFT.
Any question that may arise from the interpretation, application or obedience to these Terms and Conditions must be viewed and resolved in accordance with the laws of Portugal.
In the event that any one or more of these terms or conditions is held invalid, illegal or unenforceable, such provision(s) shall be severed and the remaining terms and conditions shall remain binding and effective.
TERMS ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE